In order to improve our service to you, please complete the following short questionnaire rating the satisfaction of the seven areas below and return by email to cevans@pascall.co.uk. Please answer all questions below. If a question does not apply please leave the 'not applicable' (N/A) option selected. The results will be collated and addressed within our continuous improvement program.
How efficiently was your order enquiry dealt with?
Were you able to get technical data on request?
How promptly was the order acknowledged?
How satisfied were you with the interface with Pascall Sales department?
How prompt were we in responding to technical questions?
Were design reviews held in an efficient and timely manner?
How satisfied were you with the interface with Pascall Engineering department?
Does Pascall’s product/service represent good value for money?
How flexible are we in meeting your delivery demands?
How would you rate our adherence to the agreed despatch schedule?
Was the quality of the product received to your expectations?
Were you always able to get prompt responses to quality questions?
How satisfied were you with the interface with Pascall Quality department?
If you have used our returns process, how easy was it obtaining an RMA?
Were you kept informed of any costs/delivery in relation to any repairs?
How satisfied were you with the interface with Pascall Repair department?
How satisfied would you be to use Pascall services again?
If there are any further comments you wish to make please use the space below. Comments:
